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Norfolk CC complaint - latest.

Dear Mr Cox

Thank you for your letter dated 27 June 2008 addressed to Chris Walton, Interim Head of Democratic Services. In this letter you state that you wish this matter to be put through the County Council process at Stage 3.

Stage 3 is the final stage of the County Council's corporate process and I am charged by the Chief Executive with finding a suitable independent investigator for your complaint and I will be doing this forthwith.

This can take a little while to set up at this time of year when a good number of our experienced investigators are unavailable through leave or cover for leave.

However, hopefully I will be in touch with the name of the appointed person very soon and they will then contact you to begin the investigation.

If you want to talk through the Stage 3 process or want to ask for any information that might be helpful, you can contact me by letter, email or telephone using the contacts given above.

Yours sincerely

Caroline Clarke

Strategy and Regulatory Manager

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and my reply:


Hello Caroline Clarke.

I have your letter of 4th July. Thank you for letting me know what is happening.

I understand the circumstances of a possible delay and would prefer time is taken to investigate my complaint thoroughly. At this point, please take the time you need to achieve this.

It may also be useful, at this time, to tell you I am happy for future correspondence to be conducted via e mail.


Heddwch

Mike Cox.

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