How to Block Service User (Patient) Rights.

I'm still reeling. On the twenty first of November, I sent a formal complaint to the Norfolk & Norwich hospital about the issue of my damaged leg as shown in the photograph at http://micoxpplog.blogspot.com/2011/10/ossur-unloader-one-knee-brace_28.html

I received a response from the Chief Executive on the ninth of December. In a two page letter, all she does is accuse me of "aggression" and threaten me with exclusion from their hospital services under their "Zero Tolerance Policy." There is no mention whatever of the minor wounds to my leg.

This threat to exclude me from healthcare very effectively stops me making face to face inquiries at the hospital about the device that caused the problem. I don't know if further correspondence about my complaint will also be construed as "aggressive" and a risk to being unable to use that particular hospital.

I suppose this strategy could be used widely to tame service users protesting about their rights. Has anyone else experienced it?

Heddwch.

Mike.