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Norfolk PCT response

Had this swift and courteous reply from Norfolk PCT today:

Dear Mr Cox

Thank you for your e-mail, which has been forwarded to me by Trish Turner.

I will attempt to address your concerns in the order in which you originally laid them out.

1. Unfortunately due to the size of the printed consultation feedback document, we are unable to post a copy to you. However, a printed copy is available for anyone to view in each of the nine community hospitals involved in the original consultation process. You are very welcome to visit any of these hospitals to look through the document, though it must remain in situ to give other people the chance to view it. The statement on the PCT’s website is misleading and will be corrected. Thank you for highlighting the issue.

2. With regard to your response not being included in the files on the internet, it appears that you are correct and for this I must apologise. It was an oversight on our part and will be remedied as soon as possible. Please be assured, however, that your response was taken account of during consideration of the results of the consultation.

3. In relation to your formal complaint regarding the Disability Equality Duty, I will pass all copies of your correspondence with Trish Turner regarding the various issues onto the PCT’s complaints department for their attention. They will then be in touch with you in due course.

Thank you for highlighting the errors on the public website.

Assuring you of my best intentions at all times.

Caroline Howarth
Communications and Patient & Public Involvement Manager
Norfolk Primary Care Trust

Tel: 01603 307378

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