I was in outpatients today, seeing technician about an unstisfactory knee brace. He wouldn't listen to what I was saying and I had to assert my rights for an equal say. He then took the matter to my treating consultant who saw my on my own and tried to bully me by telling me I had been 'aggressive' with his technical staff - an attitude which would not be tolerated in patients in line with their staff protection policy.
I had some difficulty getting a word in for myself but eventually managed to get in edgeways. Putting in my own case I asked him if he thought I was being 'aggressive.' by speaking up for myself as patient rights says I should be able to. He agreed I was not, but there is a fine line between assertiveness and aggression! I told him I had done nothing different in communication with his technician. His attitude softened.
Seeing the technician again I took up the matter of 'aggression' with him and, his own attitude softened. He said "Oh forget that" and was friendly for the rest of my visit.
But I suppose there is a small risk of you being thrown out of the hospital under the 'no toleration' policies - by asserting your rights. Anyone else had this problem?